Agent Feed and Autonomous Agents Power Safe Havens

Transforming Case Management with AI: How Agent Feed and Autonomous Agents Are Powering Safe Havens

At Microsoft Build 2025, one of the most transformative announcements for the Power Platform was the introduction of the Agent Feed for Copilot Agents in Model-Driven Apps. This new feature marks a significant leap forward in how artificial intelligence is embedded into enterprise applications, offering a dynamic, conversational interface that replaces the static, right-column Copilot panel many users are familiar with. While the out-of-the-box Copilot provided basic interaction with Dataverse—such as retrieving record summaries or answering simple queries—it lacked the depth and contextual awareness needed for complex workflows. It functioned more like a reactive chatbot than a true digital collaborator.

The Agent Feed redefines this experience entirely. It introduces a rich, continuous stream of interaction where Copilot Agents can proactively engage with users, surface insights, and guide them through multi-step processes. This feed acts like a collaborative timeline, maintaining context across interactions and enabling agents to reference past activity, highlight changes, and recommend actions based on real-time data. For example, in a sales scenario, an agent can track a lead’s progression, suggest follow-ups, and even summarise recent communications—all within the same conversational thread.

One of the most compelling features within the Agent Feed is Suggested Actions. These are intelligent, context-sensitive prompts that appear as the agent interprets the current state of a record or workflow. Whether it’s updating a status, scheduling a meeting, or launching a related app feature, these suggestions are tailored to the user’s intent and the data at hand. This not only accelerates decision-making but also reduces the need for manual navigation, keeping users focused on outcomes rather than process.

From Reactive to Proactive: The Rise of Autonomous Agents

The Agent Feed is more than just a UI enhancement—it’s a foundational shift in how AI agents operate within business applications. With the latest updates to Copilot Studio, both autonomous and interactive agents can now be authored and deployed across Model-Driven Apps. Interactive agents respond to user queries and assist with tasks on demand, while autonomous agents operate independently, initiating actions and surfacing insights without being prompted.

This dual capability opens up new possibilities for enterprise automation. Autonomous agents can monitor workflows, detect anomalies, and take action in real time, while interactive agents provide on-demand support and guidance. The Agent Feed serves as the ideal interface for both, offering a seamless blend of proactive intelligence and responsive assistance.

Safe Haven: A Smarter Solution for Complex Case Management

As part of our WorkDynamics AI Modernisation program, we’ve embraced this new paradigm by integrating the Agent Feed into our Safe Haven solution. Safe Haven is designed to support case managers working on complex and sensitive matters—where precision, timeliness, and clarity are critical. The integration of Agent Feed is not just a cosmetic upgrade; it introduces a suite of autonomous agents that actively assist case managers throughout their workflow.

These agents are tailored to the unique demands of case management. They monitor case progress and surface actionable insights such as overdue tasks, pending interviews, and unprocessed meeting notes. They also suggest appropriate processing options based on the nature and status of each case, helping case managers stay ahead of deadlines and maintain procedural integrity. By proactively identifying bottlenecks and surfacing relevant data, these agents ensure that nothing falls through the cracks.

Reducing Cognitive Load in High-Stakes Environments

One of the most valuable outcomes of this implementation is the reduction in cognitive load for team members. In high-stakes environments, where decisions can have significant consequences, mental fatigue and information overload are real risks. Case managers often juggle multiple cases, each with its own set of complexities, deadlines, and emotional weight. The autonomous agents in Safe Haven help mitigate this by continuously organising, prioritising, and presenting information in a way that’s easy to act on.

Instead of manually tracking overdue tasks or digging through notes for the latest updates, case managers are presented with timely, relevant suggestions directly within the Agent Feed. This allows them to focus on the human and strategic aspects of their work—such as engaging with clients, making informed decisions, and coordinating with stakeholders—rather than being bogged down by administrative complexity.

A Unified Platform for Intelligent Agent Design

Behind the scenes, Copilot Studio plays a crucial role in enabling this transformation. It provides a unified platform for designing, configuring, and deploying intelligent agents. Developers and business users alike can use natural language to describe agent behavior, or manually configure logic and data flows for more advanced scenarios. This flexibility ensures that agents can be tailored to specific business needs, whether they’re supporting sales teams, HR departments, or case managers in Safe Haven.

The ability to author both autonomous and interactive agents within the same platform also simplifies governance and scalability. Organizations can maintain a consistent approach to agent design, ensure compliance with internal standards, and rapidly iterate on agent capabilities as business needs evolve.

Looking Ahead: The Future of AI in Enterprise Workflows

The integration of Agent Feed and autonomous agents into Safe Haven is just the beginning. As AI continues to evolve, we envision a future where intelligent agents are embedded across every layer of enterprise software—anticipating needs, coordinating actions, and enhancing human decision-making. The Agent Feed provides a glimpse into this future, offering a user experience that’s intuitive, responsive, and deeply integrated into the flow of work.

For case managers, this means less time spent navigating systems and more time focused on outcomes. For organizations, it means greater efficiency, reduced risk, and improved service delivery. And for the broader enterprise ecosystem, it signals a shift toward more human-centric software—where technology adapts to the user, not the other way around.

Conclusion

The introduction of Agent Feed at Microsoft Build 2025 represents a pivotal moment in the evolution of enterprise AI. By moving beyond static interfaces and reactive assistants, Microsoft has laid the groundwork for a new generation of intelligent, proactive agents. Through our WorkDynamics AI Modernisation program, we’ve embraced this vision by integrating Agent Feed into Safe Haven and deploying autonomous agents that support case managers in meaningful, measurable ways.

This transformation is already delivering results—streamlining workflows, reducing cognitive load, and empowering teams to handle critical matters with greater confidence and clarity. As we continue to innovate, we’re excited to explore new use cases, expand agent capabilities, and help shape the future of AI-powered enterprise solutions.

WorkDynamics: Managed AI Modernisation of your Workplace & Systems