Agent Riley, Triage and Case Manage Injury Events

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Meet Riley an AI Agent supporting how your teams Triage and Case Manage Injury Events

Meet Riley: Riley works tirelessly alongside Nova, ensuring seamless and timely information sharing. As an expert in triaging and assessing injury events and hazards, Riley provides valuable recommendations for the back-office team on processing each matter. Riley excels at supporting case managers in prioritising their calendars and workloads, ensuring adherence to business policies and service levels.

Additionally, Riley helps Nova keep customers updated and informed, making your business operations smoother, more professional, and more efficient.

Supporting critical processes

Riley efficiently manages injury cases by analysing reports, determining severity, and assigning a triage status with recommended actions. It automates scheduling by updating the shared team calendar, ensuring follow-ups and reminders are set for timely case resolution.

Keeps an eye on essential workloads

Additionally, Riley enhances workplace safety by identifying injury trends, recommending preventive measures, and suggesting targeted safety training based on recurring incidents.

The productivity and efficiency helper

To maintain efficiency, Riley optimises case manager assignments by balancing workloads, ensuring fair distribution, and improving overall case management effectiveness.