Safe Havens AI - Building Child Safe OrganisationsÂ
Australia’s child protection system received over 300,000 abuse notifications in 2023–24, yet fewer than 1% were substantiated—despite over 30% of Australians reporting abuse in childhood. This stark gap reveals a systemic failure to hear, support, and protect children. Addressing it requires more than policy, it demands a cultural and technological shift in how organisations respond to disclosures.
Safe Havens AI was created to meet this challenge. Grounded in Child Safe Standards 6, 7, and 10, it delivers child-appropriate reporting, intelligent triage, and secure case management, empowering organisations to act swiftly, ethically, and in full compliance with Australia’s child protection frameworks.
 Safe Havens AI is an enterprise-grade platform purpose-built to help organisations respond to child abuse allegations with precision, speed, and compassion. At its core is a secure Triage and Case Management system that empowers safeguarding teams to assess risk, prioritise reports, and take timely action—all while maintaining strict governance, compliance, and data integrity.
The platform features:
- Intelligent triage engine that evaluates disclosures in real time, enabling rapid, risk-informed responses.
- Comprehensive case management tools that support the full lifecycle of a report—from intake to investigation and resolution—with built-in workflows, audit trails, and role-based access.
- Integrated dashboards and reporting to monitor trends, track progress, and ensure accountability across the organisation.
Supporting this is AVA, your AI-powered agent designed to guide educators, healthcare professionals, mandatory reporters, and community members through the sensitive process of documenting and reporting abuse. AVA ensures every step aligns with Australian child protection laws, mandatory reporting obligations, and the National Principles for Child Safe Organisations—always prioritising the rights, safety, and wellbeing of children.
Whether you're in education, faith-based services, sport, health, or community care, Safe Havens AI helps you meet your legal and ethical responsibilities while fostering a culture of safety, trust, and transparency.
Watch these videos to see AI in Action ....
AI Assessment of Processing & Severity
AI assessment of allegation severity helps case managers quickly evaluate the seriousness of reported incidents by analysing language, context, and historical data. It flags high-risk cases, prioritises responses, and supports consistent decision-making—ensuring timely, informed action in sensitive environments like child protection or workplace safety. AI assessments refine the classification of all allegations, automatically distinguishing between Reportable, Not Reportable, and Non-Jurisdictional cases.
AI Assessment of Evidence
AI assesses evidence by analysing documents, reports, and communications to identify key patterns and risks. This helps case managers make faster, more informed decisions, prioritise urgent cases, and reduce manual workload—improving outcomes in sensitive, high-stakes environments like child protection.
Autonomous AI Agents for Case Managers
Autonomous agents assist case managers by handling routine tasks, surfacing key information, and ensuring consistency—freeing up time for complex decisions and client care.
Powerful Triage and case management back office
The Safe Havens platform offers a powerful, enterprise-grade Triage and Case Management system designed to support organisations in processing abuse allegations with precision, speed, and integrity. Built on secure, system-based architecture, it ensures strict governance, data retention, and compliance with child safety regulations. The triage engine intelligently prioritizes reports, enabling safeguarding teams to assess risk levels and initiate appropriate responses in real time.
Case management tools provide a unified workspace for managing formal allegations—from initial intake through investigation and resolution. With built-in workflows, audit trails, and role-based access, the system supports transparency and accountability at every stage. Integrated dashboards and reporting tools help leaders monitor progress, identify trends, and ensure timely action.
Whether in education, faith-based, sporting, or community sectors, Safe Havens empowers organisations to meet their legal and ethical obligations while fostering a culture of safety and trust.
Meet Agent Ava for 24/7 Support & Reporting
AVA is an Agent dedicated to helping users safely, securely, and efficiently create and manage child abuse reports. AVA guides mandatory reporters, educators, healthcare workers, and community members through the sensitive process of documenting and reporting allegations of abuse in compliance with Australian national and state legislation. It priorities the rights, safety, and wellbeing of children by following best practices aligned with the National Principles for Child Safe Organisations, mandatory reporting laws, and child protection frameworks across jurisdictions.
Deep integration with Safe Havens
Ava is connected to a knowledge base rooted in your organisation's policies and practices. With this foundation, Ava can:
- Answer queries related to safeguarding policies and best practices.
- Offer step-by-step guidance on safeguarding procedures.
- Direct users to relevant HR documents or external resources as needed.
Stakeholder, evidence, file noting and loggingÂ
By applying advanced natural language processing and contextual reasoning, the system provides real-time feedback to support more accurate, transparent, and accountable documentation practices. Whether used in clinical, operational, or strategic settings, Safe Havens AI helps teams maintain high standards and reduce the risk of oversight.
AI assesses evidence by analysing documents, reports, and communications to identify key patterns and risks. This helps case managers make faster, more informed decisions, prioritise urgent cases, and reduce manual workload, improving outcomes in sensitive, high-stakes environments like child protection.
AI managed custom task based processing & SLA'sÂ
By leveraging contextual data and AI-driven logic, Safe Havens AI dynamically adapts task lists to reflect the severity, type, and operational context of each scenario. This not only streamlines workflows but also enhances accountability and consistency across teams and environments.
This capability is part of our wider AI Modernisation programme, which is focused on reimagining traditional processes through the strategic integration of artificial intelligence. By embedding adaptive tools like personalised task lists into daily operations, we help organisations improve responsiveness, reduce risk, and drive continuous improvement.
Agents [Interactive, semi autonomous, fully autonomous and more]
The system provides a dynamic agent feed that captures relevant inputs, decisions, and interactions, allowing supervisors to maintain oversight and intervene when necessary. With AI-driven insights, teams can identify patterns, flag anomalies, and continuously improve agent performance across diverse operational environments.
A platform for Agents Makers
Safe Havens AI is more than a solution—it’s an accelerator for innovation. Built on a human-centred agentic architecture, it invites Agent Makers to extend its capabilities by designing new agents that operate across the reporting, safety and recovery continuum.
FAQÂ on building Child Safe organisations & Safe Havens
Why does your organisation need to be Child Safe and how does 'Safe Havens' help solve key problems and pain points.
Meeting your moral and legal obligations
Reduce abuse prevalence
Managing community expectations
A critical primary protection measure
Avoid exposure to costly litigation and insurances
Minimise reputational damage
The implementation of hundreds of requirements
Requires the executive level sponsorship
A change management program
Progress and performance reviews key to success
FAQÂ on building Child Safe organisations & Safe Havens
Why does your organisation need to be Child Safe and how does 'Safe Havens' help solve key problems and pain points.
Ensure all allegations are reported
Child friendly reporting systems
Onerous Mandatory Reporting obligations
Community engagement
The early identification of those 'At Risk'
Monitor and support those 'At Risk'
FAQ on core Safeguarding management systems and Safe Havens
Why do you need modern systems to support your leadership and operational teams?
