A Council of ten specialist agents weighs each claim, rules hold the legal limits, and desk agents do the routine work. The triage manager and case manager make every call that matters.
Each step shows who acts: an agent, a rule, or a person.
The report is captured as fixed facts. Rules screen for danger, crisis and notifiable incidents.
The certificate is read into fields. A rule sets a floor no later step can lower.
Up to ten lenses read a sealed case pack. The chair frames two or three options and carries every dissent.
The triage manager approves an option, or sends it back for a rethink with a reason.
Drafts the suitable-duties plan within the certificate and proposes graded step-ups. Redrafts when a new certificate arrives. The case manager approves every plan.
Lodges the claim, watches the liability clock, drafts insurer responses and reconciles payments. Never accepts liability or sends without approval.
Four checks must pass and the triage manager approves. The lesson learned feeds the next triage.
Agents read, weigh, draft and do routine work. Rules hold the hard limits. No agent can write to the record; validated flows do.
Minor claims seat four lenses; anything more serious seats all ten. Rules decide, not a model.
Four scripted cases, recorded from real runs. Watch the Council deliberate, the rules overrule, and the people decide.
Same design either way. The rehearsal is the specification; the acceptance tests prove a build matches it.
The Injury Guard Blueprint Kit: everything your team needs to reproduce the rehearsal on your platform.
Start with a Functional Agentic Roadmap for your function: we map your work to agents, rules and people, size the case, then design and build it in your tenant.
No. Agents read, weigh and draft. The triage manager and case manager make every decision that matters, and anything leaving the organisation waits for their approval.
The design is scheme-neutral. Statutory timeframes and thresholds ship as NSW-shaped defaults, marked to confirm against your scheme, regulator and insurer.
The kit is the design as rehearsed, for teams who build themselves. A FAR tailors it to your function's data, rules and people, and leads to a build with us.
No. It's a reference architecture. Confirm every statutory and clinical parameter before use.
Run the rehearsal, then choose your way forward.
Humans on judgment. Agents on the rest.