Overview

Discover how intelligent agents and no-code AI are transforming workplace systems, service delivery, and digital labour across industries. This free eBook contains 12 chapters offering strategic insights, showcasing how agentic solutions are revolutionising decision-making, compliance, recovery, personalisation, and more. It’s tailored for leaders, innovators, and teams eager to modernise legacy systems and harness digital labour.

12 chapters of strategic insight

1

Human Labour vs Digital Labour: A Strategic Shift

2

Advanced Decision-Making with Autonomous Agents

3

Hyper-Personalisation of Employee & Customer Experiences 

4

Intelligent Case Management & Dynamic Checklists 

5

System Compliance & Governance by Design

6

New World Innovation – Next Generation Agents

7

Interactive Agents for Human-AI Collaboration 

8

Agent Supervision & Management 

9

Human-in-the-Loop (HITL): Designing Agentic Workplaces with Human Oversight

10

Security & Ethics in Agentic Workplace Solutions

11

Conclusion: Fueling the Growth of Digital Labour Through Agentic Workplaces

12

ROI & Soft Benefits of Digital Labour Coupled with Human Labour