Technical support and new features
.... new software releases, email helpdesk, live support
We are committed to delivering an effective and efficient support service, helping customers optimise the benefits derived from our solutions.
We have structured our business so that, no matter where customers are located, they have direct access to technical and solution support, sales, professional services and management. We've found this model ensures that we are responsive to all customer needs – not just technical needs. At Devworkz we don’t believe in only providing “Maintenance” programmes. Customers need constant access to the latest technology and proactive support services to ensure the speedy resolution of technical issues. Our support program provides customers with telephone and online support and most importantly, access to next generation software upgrades. All customers have access to our dedicated support portal to log new issues, manage all existing support issues and search the knowledge base for information relating to any queries. Access to this is provided within your annual Upgrade and Support Program.
With Software Assurance or Premium Support, your organization can access new software releases, email helpdesk, live support, developer licenses and much more.
Software AssuranceProvides email helpdesk and live support to assist with installation, configuration and technical troubleshooting. Non-production licenses can be included for each production license purchased as part of your valid Software Assurance.
Premium Support Premium Support provides all the benefits of Software Assurance plus higher priority service and virtually unlimited, free developer licenses. Available with the Assurance package.